Cancellation policy

Unless a home's page says otherwise, the policy for a direct booking depends on your dates. The exact refund dates for your stay are shown on the home's page and at checkout before you pay.

“Days before check-in” are counted to the home's check-in time (usually 4:00 PM Eastern) on the calendar day: for example, 60 days before a July 20 check-in means May 21 at 4:00 PM.

How refunds work

• If you paid in full, the refund is a percentage of what you paid. The service fee and damage waiver are refunded at the same percentage as your stay.
• If we have to cancel your booking, you get a full refund.
• While your booking is in its free cancellation period, you can change your dates from your trip page, subject to availability and price. After that, dates can't be changed, except to add nights. Within 2 days of check-in, dates can't be changed online; message us to ask about adding nights.
• You can cancel online from your trip page until check-in. It shows the exact refund before you confirm.
• Refunds go back to the payment method you used and can take 5 to 10 business days to show up in your account, depending on your bank. If you still don't see it after 10 business days, contact your bank.

Payment plans

When it's offered at checkout, you can pay a deposit when you book and the rest in monthly payments, charged automatically to the same card, with no interest or fees. The schedule follows the home's cancellation policy: you'll always have paid at least what the policy keeps if you cancel, and the last payment is due before check-in. We email you a reminder a week before each payment. If a payment fails, we email you a link to pay and keep trying your card. If it stays unpaid, our team will contact you, and the booking could be cancelled under its cancellation policy.

If you cancel a booking on a payment plan, you get back what you paid minus the share of the full price the policy keeps at that point, and the remaining payments are cancelled.

For larger stays you may also see Affirm at checkout: you pay us in full through Affirm and pay Affirm back over time, under Affirm's own terms.